Acceptable Use Policy
Effective date: 13 June 2026 · Sitemaker Lab
This Acceptable Use Policy defines the rules, guidelines, and expectations governing the use of Post Pilot, a service operated by Sitemaker Lab. All users of the platform must abide by these rules.
1. Overview
Post Pilot is a professional business automation tool designed to help organizations streamline their marketing and operations. To ensure the reliability of our services and maintain a safe digital environment, we require all users to act responsibly and in compliance with this Acceptable Use Policy.
2. Permitted Uses
You are permitted to use Post Pilot solely for lawful, professional business purposes, which include:
- Automating content scheduling, publishing, and workflow operations on your own verified business accounts.
- Generating copy, marketing materials, images, and hashtags for your own business or authorized clients.
- Monitoring and managing public comments or reviews on your connected Google Business Profile.
- Engaging in direct, opt-in customer communication on WhatsApp using your registered business number.
3. Prohibited Uses
To keep our platform secure, you are strictly prohibited from using Post Pilot to perform the following:
- Spamming: Sending spam or bulk unsolicited WhatsApp messages to users who have not explicitly opted in to receive communications from your business.
- Impersonation: Impersonating any person, business, brand, or third-party entity without authorization.
- Harmful Content: Publishing misleading, false, defamatory, hateful, abusive, or offensive content.
- Policy Violations: Violating Meta's WhatsApp Business Policy, Meta's Developer Terms, or Google's API/Platform policies.
- Abusive AI Generation: Using the platform's AI tools to generate content that is illegal, violent, sexually explicit, or designed for harassment.
- Unauthorized Reselling: Renting, leasing, reselling, or distributing access to the platform without our prior written authorization.
- Technical Abuse: Scraping, reverse engineering, overloading, or attempting to exploit security vulnerabilities within Post Pilot's software or networks.
- Harassment: Engaging in targeted harassment, threats, bullying, or stalking of any customer, individual, or user.
- Unlawful Automation: Configuring automated tasks or operations that violate any applicable local, national, or international laws.
4. WhatsApp Specific Rules
When communicating with customers via WhatsApp through Post Pilot, you are solely responsible for:
- Ensuring all messages are high-quality, relevant, and expected by the recipients.
- Acquiring and maintaining proper opt-in records before initiating contact with any user.
- Adhering to strict sending frequency guidelines to avoid being reported.
Please note that customer complaints, low quality scores, or excessive blocking may lead to Meta suspending or banning your WhatsApp Business number. Any such enforcement actions are determined entirely by Meta and are outside the control, responsibility, and liability of Post Pilot.
5. Enforcement
We reserve the right to audit automated logs and investigate suspected policy violations. If we determine that you have violated this policy, we may take immediate action, including:
- Suspending or permanently terminating your Post Pilot account without notice or refund.
- Removing offending content from platform schedules or queues.
- Reporting serious violations of law or threats of harm to relevant law enforcement and regulatory authorities.
6. Reporting Abuse
If you discover any misuse of Post Pilot or believe a user is violating this Acceptable Use Policy, please report it immediately to our team at [email protected].
7. Governing Law
This Acceptable Use Policy is governed by the laws of India. Any disputes or enforcement actions shall be under the exclusive jurisdiction of the courts of Guwahati, Assam, India.